Website Visitor Tracking: All You Need to Know

Lead generation is more competitive than ever, and in order to attract and convert the best prospects for your business, you need a way to understand their online behavior. Enter: website visitor tracking.

Website visitor tracking helps you understand the part of the customer journey that sales teams are usually left out of—the independent research process prospects do on your website and in related places on the internet.

In this article, we’ll walk you through the process of website visitor tracking in detail so you can implement it more effectively at your business. We’ll cover its definition, KPIs you can use in the process, and the types of marketing automation tools that make it more effective.

Let’s dive in.

Quick Takeaways

• Website visitor tracking tracks user data to give you insight about your website visitors’ behavior, attributes, and preferences.
• There are three main types of data to track: behavioral, demographic, and performance.
• Website visitor tracking software is an important tool for automating and scaling your efforts.

Why Do Your Campaigns Need Website Visitor Tracking?

Website visitor tracking is an essential part of running data-driven marketing campaigns. It can provide valuable insights about visitor behavior and preferences, enabling your business to understand and qualify the web traffic it receives. At a higher level, it contributes to measuring the effectiveness of campaigns in attracting and engaging potential new customers.

Data provided by website visitor tracking includes the number of visitors to your website, the sources that led them there, and demographic information about individual visitors. You can use this data to analyze which channels are driving the most traffic and the most qualified leads.

Perhaps most importantly, tracking website visitor data over time delivers insight that helps you adjust and optimize your marketing strategies with tactics like:

• Targeting marketing messages more effectively
• Tailoring content to specific audiences and customer segments
• Eliminating bottlenecks on the path to lead conversion
• Optimizing the user experience based on indicated preferences
• Focusing on pages and content that perform best
• Refining marketing materials to align with customer needs

In short: With website visitor tracking in place, B2B companies can maximize the impact of their marketing campaigns to drive reliable business growth.

What Website Visitor Activity Should You Be Tracking?

There are three main types of data you should collect through website visitor tracking: 

• Behavioral — Understand the paths your visitors take to and through your website, as well as the actions they take online
• Demographic — Identify descriptors about web visitors that help you qualify them using ICPs and buyer personas
• Performance — Measure how your website performance affects their visit and impacts the user experience

Specific data and KPIs to measure include:

• Website Traffic — Measure the total number of visitors to your website over a specific period of time. This can be broken down further into new visitors and returning visitors.
• Unique Visitors — This metric indicates the number of individual users who have visited your website within a given timeframe. It helps you understand the reach and potential audience size.
• Pageviews — This KPI represents the total number of pages viewed by visitors. It helps you understand how engaging your content is and whether visitors are exploring multiple pages.
• Bounce Rate — The bounce rate measures the percentage of visitors who leave your website after viewing only one page. A high bounce rate may indicate a lack of relevance or engagement.
• Average Session Duration — This metric indicates the average length of time visitors spend on your website. It helps gauge the level of engagement and interest in your content.
• Conversion Rate — This KPI measures the percentage of visitors who complete a desired action, such as making a purchase, signing up for a newsletter, or filling out a form. It reflects the effectiveness of your website in driving desired outcomes.
• Exit Pages — Identify the pages from which visitors most frequently leave your website. This information can help you optimize those pages to encourage visitors to stay longer or take action before leaving.
• Traffic Sources — Analyze where your website traffic is coming from, such as search engines, social media, referral sites, or direct traffic. This insight can guide your marketing and promotional strategies.
• Referral Sources — Identify the specific websites or platforms that are driving traffic to your website. This information can help you build partnerships or focus your efforts on high-performing referral sources.
• Device and Browser Data — Understand the devices (desktop, mobile, tablet) and browsers used by your visitors. This information is crucial for optimizing your website’s responsiveness and user experience across different platforms.
• Geographic Data — Analyze the geographical locations of your visitors to identify potential target markets or areas where you may need to localize your content or marketing efforts.

How Do B2B Website Visitor Tracking Software Tools Help?

In order to track website visitors effectively, you need the support of a software tool with the technology to do the actual tracking, and to automate and scale the process to elevate your level of insight. 

Software tools also enhance your analytics capabilities with the ability to mine and analyze large amounts of data. Sophisticated features like heatmaps and session recordings help you visualize your data and understand your website visitor tracking data more holistically.

Perhaps most importantly, you can integrate your website visitor tracking software with other important tools, like your CRM, for more seamless prospect tracking across the buyer journey.

Over to You

Data tracking is a central part of modern lead generation and an imperative for keeping your pipeline full of high-potential clients. If you’re looking to enhance your outbound efforts with data, RevBoss can help.

RevBoss’s outbound email software and lead generation services are custom-built for startups, consultancies, SaaS agencies, and other B2B organizations.

Schedule a quick call with us and find out how we can help you win more clients.